Call center Services

Companies and Sales organizations can maximize data basis and identify & close sales revenue opportunities, improving the overall call center operational efficiency and lead calling service provided by our services on B2B. Our agents are performance-driven, professional, bilingual (English/Spanish), and culturally aligned to US Consumer's top-trained agents fully prepared to exceed their goals and improve on each call to provide a 100% service.

 Representatives field calls from our Internal employees and departments that are in need of Interpreter services in the Spanish language. We all strive to provide EXCELLENT service on every call to ensure that everyone who calls in is pleased with the service provided. Our main focus is to make the customer feel appreciated and taken care of, making sure all issues are solved in the first call. Our contact center services cover all the administrative needs of our clients to make sure we provide the best service & experience ever. 

Once a Lead Generator has made contact with the customer, their focus is on building quick rapport with the customer and then using that rapport to explain the many benefits of working with our company in an attempt to connect the client with an expert. The Lead Generators in sales are the first point of contact that many customers will have with our company and have the crucial role of setting the high standard of customer service that we hold ourselves. 

• Inbound Call Center Call Monitoring Process 
• Outbound Call Center Quality Assurance 
• Email/Chat Quality Monitoring 
• Call Center Quality Monitoring Scorecard Verifications 
• Agent Compliance 
• Service and Process Audits 

The technology team takes pride in developing enterprise solutions to power numerous agency, and carrier customers across North America. Team members are skilled in Microsoft technologies and ‘continuously’ deliver quality software using Agile/Scrum methodologies. C#, Angular, .Net, ASP.Net, MVC, JavaScript, JQuery, WCF, Web API, PLSQL, and TSQL are at the core of our development stack with various supporting services e.g. DevOps, App Insights, Slack, Dynatrace, and many more. Paradigms tech team maintains a high-performance culture, in an exciting, fast-paced, and dynamic environment. We are Paradiigm Dirrect and with us, you can be extraordinary. If you are passionate about technology, come join our team!